How to return non-refundable items on Amazon

Amazon is one of the largest eCommerce platform which focuses heavily on customer experience. Most of the electronics products that you will order from Amazon have a replacement policy that clearly depicts that the product can be replaced but no refund will be allowed. But, in some cases, the company allows a refund after the first replacement. However, there is a simple method that will help you save time from replacing and then returning the product and will allow you to get a refund for almost any amazon product.

Here are the steps:

  • Open the Amazon app, and in the menu click on customer service
  • At the bottom of customer service, you will find contact us click on that.
  • In the Contact Us, you will find chat with customer service, click on that.
  • Now you will be redirected to a messenger where you will meet a bot.
  • The bot will help you select the order you need help with then it will ask you to select a help option
  • Select anything and then click on Yes, need more help.
  • Now the bot will connect you to a customer care executive.
  • Here you will tell the customer care person that you want to return a product that you just order.
  • He will ask you for a reason be sure to give some honest and fitting answer.
  • Then the customer care executive will tell you that the product will be replaced first and then returned.
  • Here you will just send a message that you have made your mind about getting a refund and it will save time if you can just return without a replacement request.
  • The customer care will finally place a return request and you will get the refund within 24hrs of pickup.

Screenshot for your reference.

If you have any query feel free to comment below.

manorinfinity Written by:

Complex Problem Solver, Outloud Thinker, An Outstanding Writer, and a very curious human being

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